Patient FAQs

Because we are an Emergency Room, we are strictly on a walk-in basis. There is no need to make an appointment. Simply come on in when the need for quality emergency care arises.

As an Emergency Room, we bill your Emergency Room benefits on your insurance plan. The amount you’ll be responsible for when you arrive will be the co-pay amount for an ER visit, based on your insurance plan. This amount can usually be found on your insurance card.

Absolutely! We offer a self-pay option for people without insurance. An initial payment will be due upon arrival. The remaining balance will then be billed to you at a later date, usually within 2-3 weeks.

We encourage you to contact our billing company if you have any concerns, questions, or have difficulty paying your bill. You can contact the billing company, Win & Associates, at (713) 242-1436.

A freestanding emergency center is a facility licensed by the state to provide 24-hour emergency services to patients at the same level as a hospital-based emergency room. (From the TAFEC website)

Freestanding emergency centers are required to provide the same level of access and services as hospital-based emergency rooms, with the exception of trauma care. But freestanding emergency centers are often closer and wait time is consistently quicker than hospital ERs. Unlike urgent-care centers, freestanding emergency centers are required to operate 24/7 – they must be open 24 hours, have ER physicians on-site at all times, provide round-the-clock lab and imaging services, and stock medications not required for urgent-care centers. As state-licensed facilities, freestanding emergency centers must also fulfill architectural and equipment requirements, as well as train their staffs at a level not required of urgent-care centers. (From the TAFEC website)

Montrose Emergency Room is equipped to treat patients of all ages, including infants and children. We have a patient room dedicated to our pediatric patients and our staff is trained to provide compassionate care to children in order to alleviate any fears they may have.

You should visit an emergency room such as Care Plus ER when you have a potentially serious medical condition, examples including a heart attack, stroke, seizure, fracture, head injury, or anaphylactic shock. Emergency rooms are also available to treat mild to serious symptoms that occur during the weekend or night when your doctor is not available, such as strep throat, fever, bronchitis, pneumonia, animal bites, severe headaches, or broken bones. Come visit us at Care Plus ER when you need quality emergency services without a wait.

Upon visiting us at Montrose Emergency Room, you will be seen by a Board Certified and specially trained emergency room physician. Our physicians are on-site 24 hours a day and are here to serve your emergency needs. The physician will perform a medical screening and discuss your health history and will then recommend your treatment options.

For patients requiring a transfer to a hospital for admittance and/or surgery, our staff will arrange for ambulance transport to that patient’s choice of hospital. We coordinate all arrangements to get you transferred to the receiving hospital and to ensure they are prepared for your admittance.

While you are free to call ahead to talk to our friendly Montrose Emergency Room front desk staff and have them assist you with any questions you may have, you do not need to schedule an appointment.

Montrose Emergency Room bills out of network for all insurances. Montrose Emergency Room is unable to bill Medicare/Medicaid. Montrose Emergency Room also accepts Worker Compensation Insurance, and Auto Insurance for Motor Vehicle Accidents (MVA) and will provide you with a special finance option for self-pay. For any questions regarding your insurance plan coverage, please call the facility and speak with a representative.

When you visit Montrose Emergency Room without a traditional insurance plan, you will receive a medical screening. If the screening determines that you are experiencing a life-threatening emergency, Montrose Emergency Room will promptly treat you. If it is determined that you are experiencing a non-emergent condition, you will be given an option to self-pay or receive a referral to another facility or physician. Montrose Emergency Room’s self-pay option is for those patients without private insurance who wish to pay by cash, check or credit card.

Please give us a call if you have any questions about your bill. We will be happy to assist you with any concerns or information you may need.

This facility is a freestanding emergency medical care facility. This facility charges rates comparable to a hospital emergency room and may charge a facility fee for medical treatment. Either the facility or a physician providing services at the facility may be out-of-network provider for the patient’s health benefit plan provider network. The physician providing medical care at this facility may bill separately from this facility for the medical care provided to a patient. This facility is out-of-network for all benefit plans at this time.

Senate Bill 425, passed by the Texas Legislature during the 84th Regular Session, requires all FECs to post notice of the following:
This is a Freestanding Emergency Medical Care Facility
This facility charges rates comparable to a hospital Emergency Room and may charge a facility fee
This facility or physician providing medical care at this facility may not be a participating provider in your
Health Benefit Plan provider network
A physician providing medical care at this facility may bill separately from the facility for the medical care provided to you